What is a managed backup service and why use one?

A managed backup service runs, monitors and maintains your backups for you. For small businesses this means automated schedules, encryption, offsite storage and support without hiring specialised staff. Managed backups reduce downtime, simplify recovery workflows, and help meet basic compliance requirements.

For a broader overview of options and benefits, see our detailed guide: Backup for Small Business: Secure, Automated & Affordable.

Trials, pricing and the free 25GB offer

What does the free trial include?

Our standard free trial includes 25GB of storage and 14 days of full access. You can test backups, restores and the management dashboard before committing to a paid plan. Trial details (and trial terms) are in our Terms & Conditions.

How is billing structured after the trial?

AgooCloud uses a storage-based pricing model. Per our Terms & Conditions: each storage unit provides 100GB and each unit costs 6€ per month. Billing is monthly and you may increase or decrease units at any time; changes take effect on the next billing cycle. Always confirm the current pricing in Terms & Conditions.

Before you trial: quick checklist

• Identify critical files, folders and servers to back up (start with business documents, accounting, emails and databases).
• Check available trial storage (25GB free trial) and prioritise what to include for initial testing.
• Ensure you have administrator credentials for any servers or apps you plan to protect.
• Record baseline restore objectives: Recovery Time Objective (RTO) — how quickly you need service restored; Recovery Point Objective (RPO) — acceptable data loss window.
• Plan a test restore during business hours to confirm procedure and restore times.

How to cancel and export: steps to cancel cloud backup and export data

We keep cancellation straightforward and give you time to export your data. Follow these recommended steps:

1. Sign in to the AgooCloud dashboard and navigate to Billing & Subscription.
2. Cancel or reduce storage units per the subscription options. Cancellation stops future billing; data may be retained for a limited period — check Terms & Conditions for retention specifics.
3. Export data: use the dashboard’s export or recovery options to download the files you need. For servers, perform a standard restore to a local drive or new VM and then copy files out.
4. Verify exported files before terminating access. Recommended formats: compressed archives (zip/tar) for large datasets, and native files for individual documents.
5. Contact support if you need an extended export window or assistance. See ‘Next steps & support’ below.

Will you lose data if you cancel? Not immediately — but exported/restorable access periods after cancellation are governed by our Terms & Conditions. Export before the retention period ends.

Service guarantees: backup SLA and uptime explained

We aim to provide reliable service and clear expectations. If you need formal SLA language (uptime guarantees, response times, credits), see the Terms & Conditions where current SLA details are published.

Practical guidance:

• For business-critical systems, define an internal SLA (acceptable RTO/RPO) and run recovery tests to ensure our service meets those goals.
• Contact AgooCloud support for elevated SLA options if you require guaranteed response windows or prioritized restores.

Security, compliance and access

Security and compliance are central to managed backup. Key points:

• Encryption: data is encrypted in transit and at rest — see our Data Processing Agreement (DPA) for details on technical measures.
• Data processing roles: AgooCloud is the processor; customers remain controllers of their data (see the DPA).
• Privacy: our handling of personal data and cookies is explained in the Privacy Policy and Cookie Policy.
• Ransomware: backups are immutable from application-level deletions during configured retention windows. Regular offline/air-gapped backups and tested restores improve protection — see recommended best practices below.

Best practices for compliance & security

• Use strong, unique passwords and enable MFA on account logins.
• Limit admin access and use least-privilege roles for backups and restores.
• Run routine restore tests (monthly or quarterly depending on criticality).
• Document your retention policy and ensure it matches legal or sector requirements.

Common scenarios and quick answers

Can I downgrade storage after I upgrade?

Yes. You may reduce the number of storage units at any time. Changes typically take effect on the next billing cycle. See Terms & Conditions for billing timing.

Are backups protected from ransomware?

Backups are encrypted and stored offsite; retention and immutability settings limit exposure to ransomware. However, backups are only part of a defence-in-depth approach — maintain offline copies, patch systems, and follow incident response procedures.

How fast can I restore a server?

Restore times depend on dataset size, bandwidth and the chosen restore method (file-level vs full server image). For example, restoring a single 50GB server over standard broadband might take a few hours; local network restores or seeding a drive for very large datasets are faster. Test restores during your trial to measure actual times.

Do you provide an SLA?

Yes — current SLA terms are provided in our Terms & Conditions. Contact support for enterprise SLA options or guaranteed response times.

FAQ

How long is the free trial and what storage do I get?

14 days of full access and 25GB of trial storage. See Terms & Conditions.

Will I lose my data if I cancel?

Data is not removed immediately on cancellation — we retain data for a limited period to allow exports. Check our Terms & Conditions for exact retention periods and export guidance.

How fast can I restore a server?

Depends on dataset size and network. Perform a test restore during the trial to validate speed for your environment.

Do you provide an SLA?

See SLA details in Terms & Conditions or contact support for higher-tier options.

Next steps & support

Ready to test? Start your free trial (25GB / 14 days). For specific questions about compliance, see our DPA and Privacy Policy.

If you need help with a restore or an urgent incident, contact support immediately at support@agoocloud.com. For non-urgent sales or SLA enquiries, reply to the same address.